Frequently Asked Questions (ORIG)

Will I Receive a Tracking Number for My Order?

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

When Will I Receive My Item(s)?

Most items will be shipped within 2 business days. Estimated shipping to the USA will be approximately 4-13 business days and we will be ship using FedEx, USPS, or another carrier with comparable quality. For international orders, please be advised that shipping time will vary depending on various logistics and customs issues that are outside of our control. Please understand that delivery delays can occasionally occur. Check out our shipping policy in detail here.

Where Are My Item(s) Coming From?

Your item(s) will be dispatched and shipped locally from our warehouse in USA.

Will My Item(s) Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

Do You Accept Returns?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Check out our refunds and returns policy in detail here.

Still Have Questions?

If you have any other questions, please contact us using the form below and we will do our best to assist you.