Frequently Asked Questions
Will I Receive a Tracking Number for My Order?
Yes, you will be emailed a tracking number from FedEx, UPS, DHL or another carrier with comparable quality.
When Will I Receive My Item(s)?
ULZZANG BELLA (FASHION)
The average processing time is 2-3 business days to process the order and the average delivery time will be as follows:
North America
USA: 7-15 Business Days
Canada: 7-15 Business Days
Europe
Belgium: 7-15 Business Days
France: 7-15 Business Days
Germany: 7-15 Business Days
Ireland: 7-15 Business Days
Italy: 7-15 Business Days
Luxembourg: 7-15 Business Days
Netherlands: 7-15 Business Days
Norway: 7-15 Business Days
Portugal: 7-15 Business Days
Spain: 7-15 Business Days
Sweden: 7-15 Business Days
Switzerland: 7-15 Business Days
United Kingdom: 7-15 Business Days
Middle East
Qatar: 7-15 Business Days
Saudi Arabia: 7-15 Business Days
UAE: 7-15 Business Days
Asia
Hong Kong: 7-15 Business Days
Japan: 7-15 Business Days
Russia: 7-15 Business Days
Singapore: 7-15 Business Days
South Korea: 7-15 Business Days
Taiwan: 7-15 Business Days
Oceania
Australia: 7-15 Business Days
New Zealand: 7-15 Business Days
GLOWNIQUE (COSMETICS & SKINCARE)
The average processing time is 5-9 business days to process the order and the average delivery time will be as follows:
North America
USA: 3-5 Business Days
Canada: 3-5 Business Days
Europe
Belgium: 5-15 Business Days
France: 5-15 Business Days
Germany: 5-15 Business Days
Ireland: 5-15 Business Days
Luxembourg: 5-15 Business Days
Netherlands: 5-15 Business Days
Norway: 5-15 Business Days
Sweden: 5-15 Business Days
Switzerland: 5-15 Business Days
United Kingdom: 5-15 Business Days
Asia
Hong Kong: 5-20 Business Days
Singapore: 5-20 Business Days
South Korea: 5-20 Business Days
Oceania
Australia: 5-20 Business Days
New Zealand: 5-20 Business Days
K-BEAUTY (COSMETICS & SKINCARE)
The average processing time is 2-3 business days to process the order and the average delivery time will be as follows:
North America
USA: 3-5 Business Days
Canada: 3-5 Business Days
Europe
Belgium: 3-5 Business Days
France: 3-5 Business Days
Germany: 3-5 Business Days
Ireland: 3-5 Business Days
Italy: 3-5 Business Days
Luxembourg: 3-5 Business Days
Netherlands: 3-5 Business Days
Norway: 3-5 Business Days
Portugal: 3-5 Business Days
Sweden: 3-5 Business Days
Switzerland: 3-5 Business Days
United Kingdom: 3-5 Business Days
Middle East
Saudi Arabia: 3-5 Business Days
UAE: 3-5 Business Days
Asia
Hong Kong: 3-5 Business Days
Japan: 3-5 Business Days
Singapore: 3-5 Business Days
South Korea: 3-5 Business Days
Taiwan: 3-5 Business Days
Oceania
Australia: 3-5 Business Days
New Zealand: 3-5 Business Days
Please be assured that we will be ship using FedEx, UPS, DHL Express or another carrier with comparable quality. However, please be advised that a general shipping time range is provided in order to account for fluctuations due to various logistics and customs issues that are outside of our control. Please understand that delivery delays can occasionally occur. Check out our shipping policy in detail here.
Where Are My Item(s) Coming From?
Your item(s) will be dispatched and shipped from one of our global warehouses around the world pending inventory availability.
Will My Item(s) Be Sent In One Package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
Do You Accept Returns?
We do accept returns within 14 days of delivery. If you want to return the order for a change of mind or because you chose the wrong size/product, you will be charged for the return shipment. If you want to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for the return shipment and no restocking fee will be charged. Check out our refunds and returns policy in detail here.
Still Have Questions?
If you have any other questions, please contact us using the form below and we will do our best to assist you.